Frequently Asked

Questions

Below you’ll find answers to the questions we get asked the most about services related to Ensos.

What is Ensos?

Ensos is a comprehensive suite of apps that provide a safe space for communication, ours help people communicate within organisations. Each app offers users the opportunity to discuss thoughts and share concerns with the option of anonymity.

Ensos is built on the principles for organisational transformation:

Progressive
Adopting and using Ensos is a step towards improvement and health. Ensos is a series of apps to  created to make a positive difference using innovative thinking and research.

Potent
Effective, efficient and easy to use system for measured results. Ensos enables speaking up and deters unwanted behaviours. Measure progress and improvement from user point adoption to business as usual.

Permissive
Enables and supports secure open speech for improved safeguarding and health. Provide users with a variety of options and invitations to speak out and share information about their experiences into a single central system.

Why offer anonymity to users?

Asking employees to share concerns via traditional methods of communication posting letters, phone lines, texting, common messaging apps and email is has limitations and ineffective because the reporter is worried about the consequences for them from their actions. The only way forward therefore is to guarantee users anonymity.

Ensos provides organisations with a unique platform that enables user to discuss and report their experiences and observations, while guaranteeing their anonymity. Allowing two-way communication us app downloadable enabled device, Ensos is an extremely effective and low cost tool for organisations wishing to enable a positive speaking out culture.

How is my anonymity ensured?

1TW’s top priority is to safeguard the user’s identity if they choose to be anonymous. An anonymous person reporting cannot be tracked. Metadata, such as the IP address, related to the whistleblower is never stored.

Can I configure Ensos?

Ensos allows each app to be customised with branding, wording, video content and external outside app links. All information is fully supported and hosted by One Team Working. Ensos apps can be configured and managed to maximise user adoption.

Why is Ensos a relational tool?

We believe that people should be able to share their thoughts and responses without the need for an app. Ensos is a digital to human solution; where the human to human relationship using digital technology transitions to a human to human relationship that is face to face.

Ensos as a deterrent!

Deploying Ensos with communication for employee awareness will provide effective deterrent towards unwanted behaviour!

What information should I include in my message?

To enable a thorough investigation, you should include as much information as possible. Please describe what has happened, as well as when and where it happened.

The responder has the responsibility to work with you to gain the information you are able to share. All reports should always be submitted in with good intentions. You may upload pictures to your report using the app.

Metadata is removed to ensure your anonymity.

How do you protect data?

The transfer of data between apps and the server is SSL encrypted. All customer data is encrypted at rest.

Ensos data is hosted on Amazon Web Services (AWS), a global leader in Infrastructure as a Service (IaaS). Amazon take physical and network security seriously. Their data centres are housed in nondescript facilities. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff, video surveillance, intrusion detection systems, and other electronic means. Access to their data centre floors requires two-factor authentication a minimum of two times.

Amazon maintain multiple certifications for its data centers, including ISO 27001 compliance, PCI Certification, and SOC reports. Their reports can be found on the AWS Compliance website and you can read more about the specifics of their approach at https://aws.amazon.com/security/.

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